FAQs

Account

please check the following link : http://khoraksupermarket.com/pages/how-do-i-login-to-my-account

please check the following link : https://khoraksupermarket.com/pages/how-do-i-register-my-new-online-account

SHIPPING

"Free Delivery to Some Eligible Postal Codes in North York & Thorn Hill areas. HWY 404, Sheppard Ave, Dufferin St. and HWY 7 are our approximate boundaries for FREE Delivery."

We cover all across GTA

delivery fee varies from $15 to $50

"We Deliver to Nearby Cities, included not limited: Mississauga, Brampton, Oakville, Milton, Burlington, Hamilton, Niagara Falls, Windsor, Kitchener, Waterloo, London, Barrie, Ajax, Pickering, Oshawa, Whitby, Kingston, Ottawa, ..."

"The shipping rate depends on your postal address and how much your order weighs. approx $30-$50 would be the cost for a 20 lbs box"

Our website will calculate the exact delivery fee for you after putting the order and entering the full postal address. You still will have the option to continue with the order or ignore it.

Please note that for long-distance shipping, we will have limitations on certain products purchased. These limitations include items such as poultry, fish, certain meat products, dairy products and certain fresh produce.

PAYMENT

You can choose to pay for your groceries online by VISA, VISA Debit, MasterCard, Debit MasterCard and American Express.

No, We are just accept credit card

Delivery Hours

"Same Day Delivery for local orders received daily by 4 pm. Orders received after 4 pm will be processed the following day. Deliveries start daily from 4 pm till approx. 9:00 pm You will be notified by email & text regarding this."

at least 2 to 4 business days for your order to be delivered.

"Please be advised that our delivery will begin every day from 4:00 pm up to 9:00 pm, and if there is some prepared food in your order, you may need to re-heat it. if you are OK with that, so go ahead and submit your order. you may choose Store pickup as well while submitting your order, we offer Free Contactless Curbside Pickup. "

Missing Items

"Some products have not imported on the website yet, or they might be sold out, If you want to add items that you couldn't find on our online store, you can still put your order with available items and leave us a ""NOTE"" on the ""CART"" page before checkout. We will review your ""NOTE"" and will add the items to your order if they are available. You may receive an adjusted invoice to pay for the added items. Sometimes, our customer service may call you over the phone to confirm adding the new items."

"if there is a missing item in your order, we may replace it with a similar product, or we've refunded the money to your bank account. please wait for at least 2-3 business days till the refund is applied, but you will receive the refund notification email as soon as we've made the refund. so please check your inbox (and spam folders) to make sure if you've received the email or not."

Shop info

"You can contact our customer service over the phone between 10 am to 6 pm Monday to Saturday. (647) 554-7777"

"We Are Open during Holidays & Lockdown Store: 9 am - 10 pm Online Shop: 24/7 We Deliver 7 days a week"

Return & Order

please check the following link : https://khoraksupermarket.com/pages/how-to-start-your-order

"You Should call Customer Service : (647) 554-7777 Monday - Friday: 10 am - 6 pm Weekends & Holidays: 11 am - 5 pm "

All steps of the order will be notified to you via email and message.

"All sales are final. No refunds or exchanges allowed for online orders. "

Pickup

"you can put your order in the morning and choose a time slot for your pickup. When you've arrived at our parking lot, please try to find a spot near the exit doors and text this number: (416) 568-6855 Include the order number, make, and model of your vehicle one of our online staff members will bring your order out within 5 min. We'll even load your car! This is a FREE service and you can use it 7 days a week."